Responsible Gambling

Our Commitment to Responsible Gambling

Wild Card City is committed to providing a safe and enjoyable entertainment experience for all players. We recognise that for a small number of people, gambling can become a problem, and we take our responsibility to help prevent and address this seriously. This page outlines the tools and resources available to help you stay in control of your play, last updated in 2026.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, and recognising the early signs is an important step toward staying in control. Common warning signs include spending more time or money gambling than intended, chasing losses, neglecting work, relationships, or responsibilities, and feeling anxious, irritable, or preoccupied with gambling. Borrowing money to gamble or hiding gambling activity from family and friends are also serious indicators that support may be needed. If any of these apply to you or someone you know, we encourage seeking help from a qualified support service as soon as possible.

Setting Deposit Limits

Wild Card City allows players to set daily, weekly, or monthly deposit limits on their account to help manage spending. Once a limit is set, it cannot be increased immediately; any request to raise a limit is subject to a cooling-off period to ensure it reflects a considered decision. Limits can be lowered at any time with immediate effect, and we encourage all players to use this tool as part of responsible play.

Taking a Time-Out

If you feel you need a short break from gambling, our time-out feature allows you to temporarily suspend your account for a set period, such as 24 hours, seven days, or 30 days. During this time, you will be unable to log in or place any bets. This option is designed to give players breathing space to reassess their gambling habits without a permanent commitment.

Self-Exclusion

For players who wish to stop gambling for a longer or indefinite period, Wild Card City offers a self-exclusion option. Once activated, self-exclusion prevents account access and blocks marketing communications for the duration selected, which may range from several months to permanent exclusion. Self-exclusion requests are handled promptly and cannot be reversed before the agreed period has ended, ensuring the tool remains effective.

Reality Checks and Account Monitoring

To help players stay aware of their gambling activity, Wild Card City provides reality check notifications that display session duration and activity summaries at regular intervals. We also encourage players to regularly review their account history, including deposits, withdrawals, and time spent playing, to maintain a clear picture of their gambling habits.

Gambling and Underage Access

Gambling on Wild Card City is strictly restricted to adults who meet the minimum legal age requirement in their jurisdiction. We employ verification checks to help prevent underage access, and we urge parents and guardians to use device-level parental controls and filtering software to further protect minors from accessing gambling websites.

Seeking Support

If you or someone you know is struggling with gambling-related harm, professional support organisations are available to provide confidential advice, counselling, and assistance. These services are typically free and offer resources such as helplines, online chat, and in-person counselling tailored to individual needs. We strongly encourage you to consult a local support organisation in your region for guidance suited to your specific circumstances.

A Shared Responsibility

Responsible gambling is a partnership between players and operators, and Wild Card City remains dedicated to promoting a safer gambling environment through ongoing review of our tools and policies. We encourage all players to gamble only with money they can afford to lose and to treat gambling as entertainment rather than a source of income. Should you have questions about any of the tools described on this page, our support team is available to assist.