Privacy Policy

Introduction and Effective Date

This Privacy Policy explains how Wild Card City collects, stores, uses, and shares personal information belonging to players who register and use our online casino services. This policy is effective as of 1 January 2026 and was last updated on 1 January 2026. By creating an account or using our services, you acknowledge that you have read and understood the practices described below.

Information We Collect

When you register with Wild Card City, we collect account data such as your name, date of birth, email address, phone number, residential address, and payment details necessary to verify your identity and process transactions. We also automatically collect technical information including your IP address, device type, browser type, and gameplay activity. Additional documentation may be requested during identity verification or responsible gambling checks.

Cookies and Tracking Technologies

Wild Card City uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how you interact with our site and games. These technologies also support fraud prevention and help us tailor promotional content to your interests. You can manage or disable cookies through your browser settings, though doing so may affect certain site functionality.

Analytics and Performance Tracking

We use third-party analytics tools to monitor site performance, understand user behaviour, and improve our games and services. These tools may collect aggregated or pseudonymised data regarding page visits, session duration, and feature usage. This information helps us optimise the platform but is not used to identify you personally outside of your account context.

Sharing Data with Third Parties

Wild Card City shares personal information with trusted third-party service providers, including payment processors, identity verification agencies, customer support platforms, and marketing partners, solely to the extent necessary to deliver our services. These processors are contractually obligated to handle your data securely and only for the purposes specified. We do not sell personal information to unrelated third parties for their independent marketing use.

Data Storage and Security

Your personal data is stored on secure servers protected by industry-standard encryption and access controls. Wild Card City implements technical and organisational measures designed to prevent unauthorised access, alteration, or loss of data. Despite these precautions, no system is entirely immune to risk, and we encourage users to maintain strong, unique account passwords.

Data Retention

We retain personal and account data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, tax, and dispute-resolution requirements. Inactive accounts may have their data retained for a defined period before secure deletion or anonymisation. Certain transactional records may be kept longer where required by applicable financial or gaming obligations.

Your Rights Regarding Personal Data

You have the right to request access to the personal data Wild Card City holds about you, as well as to request corrections, restrictions, or deletion where applicable. Requests can be submitted through your account settings or by contacting our support team, and we will respond within a reasonable timeframe. Certain data may be retained despite a deletion request if required for legal, regulatory, or fraud-prevention purposes.

International Data Transfers

As Wild Card City works with global service providers, your data may be transferred to and processed in countries outside Australia. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place, consistent with recognised data protection standards such as those outlined under GDPR where relevant. Our aim is to maintain a consistent level of protection regardless of where your data is processed.

Updates to This Policy

Wild Card City may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated through the website or via email, and the 'last updated' date at the top of this page will be revised accordingly. We encourage users to review this policy regularly to stay informed about how their data is handled.